BQ OH/Services Operations Support Specialist

Job Info

Aug 4, 2022

107297

Posting Expiration Date: Aug 15, 2022

Schedule Type: Full-Time

Organization: Bklyn & Queens

Department: BQ Overhead & Services

Section: BQ Operations Support

Location: Various

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • Perform general supervisory functions and serve as a direct support to the Section Manager and Work Resource Management (WRM) functions. Supervise Administrative Assistants, Clerical Assistants and subordinate titled personnel responsible for the preparation, input, and reporting of work management details which includes but is not limited to CGI (Logica) applications, payroll information and other performance and statistical data.
  • Ensure proper documentation of service contract usage within the region via Oracle software. Supervise personnel responsible for the maintenance of field personnel CDL file folders.
  • Formulate plans to maintain high efficiency in the work areas for both management and weekly personnel through the introduction of computer systems; review of paperwork associated with the job(s) to computerize the same; direct and perform retraining, if required; determine appropriate staffing, span of control, work distribution, etc., to ensure good quality of service, customer satisfaction, and optimized productivity.
  • Reengineer processes to streamline operations that add value to the Company's products and/or services. Serve as lead coordinator for setup and execution of the Underground (Ladder-Line) & OH storm and contingency response.
  • Formulate plans to improve storm response and coordinate efforts with Emergency Management, Central Field Services and other organizations.
  • Provide direct support across the section for asset and technology management, computers, cell phones, radios, network components, vehicles, etc. Supervise the preparation, validation, quality, and input of time entry and expense information for weekly employees.
  • Act as liaison between Construction, Occupational Health Personnel, Human Resources and Payroll on time and attendance issues including the processing of problems related to job content, skill requirements, training, work practices/assignments, and working conditions.
  • Obtain and utilize a Company P-card as necessary and supervise personnel and provide oversight in the usage of the Oracle system. Update and conduct training programs for departmental, work management and personnel related activities
  • Provide direct support across the section for asset and technology management, computers, cell phones, radios, network components, vehicles, etc. Supervise the preparation, validation, quality, and input of time entry and expense information for weekly employees.
  • Act as liaison between Construction, Occupational Health Personnel, Human Resources and Payroll on time and attendance issues including the processing of problems related to job content, skill requirements, training, work practices/assignments, and working conditions.
  • Obtain and utilize a Company P-card as necessary and supervise personnel and provide oversight in the usage of the Oracle system. Update and conduct training programs for departmental, work management and personnel related activities.
  • Participate in teams to develop/modify work management and other systems/processes to help control labor costs and ensure productivity, as needed. Supervise the preparation and distribution of reports, charts and graphs (where applicable) to illustrate performance toward achieving Electric Operations goals.
  • Assist in the preparation of these goals and monitors the progress toward achieving them by analyzing key indicators that relate to performance and by making recommendations on how to improve performance. Instill a customer service orientation among subordinates and ensure compliance with Code of Conduct, EEO, substance abuse, disciplinary procedures by providing a workplace environment that fosters professionalism, honesty, concern, courtesy, excellence and teamwork.
  • Close monitoring of direct reports response and follow-up work procedure.
  • Supervisor meetings - review - update your team.
  • Uniform compliance with specifications driven changes i.e.; CM process, Permit System, STAR, Central Configuration, Oracle,-Flagging & Permit.
  • Perform other related tasks and assignments as required.

Required Education/Experience

  • High School Diploma/GED And 5 Years Experience in a relevant business or technical area is required
  • Associate's Degree And 4 Years experience two years of experience in a relevant business or technical area is required Experience in a relevant business or technical area is required
  • Bachelor's Degree And 2 years work experience

Preferred Education/Experience

  • Bachelor's Degree

Required Work Experience

  • Must have strong computer skills including proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint) Required
  • Strong verbal and written communications skills Required
  • Excellent collaboration and team building skills. Required
  • Must be well organized, detail oriented, and flexible to handle multiple assignments. Required
  • Must be able to exercise independent judgement, and possess the ability to render sound business decisions. Required
  • Must be able to interface with all levels of Union & Management personnel. Required
  • Comfortable to work on challenging assignments in a fast paced and constantly changing environment. Required
  • Must continuously support the team and remain flexible to changes in related assignments and project activities. Required
  • Must be available to respond to emergencies during off shifts, weekends, and holidays as needed. Required
  • Must possess a working knowledge of CGI (Logica) Systems and CRMS. Pref

Skills & Ability

  • Ability to build strong customer relationships And
  • Ability to represent the company with external constituents And
  • Demonstrates excellent judgment and decision making skills And
  • Performs work independently with minimal supervision And
  • Demonstrated problem solving skills And
  • Demonstrated written communication skills And
  • Strong written and verbal communication skills And
  • Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses & Certifications

  • Driver's License Required

Physical Demands

  • Must push, pull, lift up to 25 pounds
  • Must sit or stand to answer a phone for entire shift
  • Must sit or stand to use a keyboard, mouse, and computer for entire shift

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

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