Operating Supervisor, OR Gas Operations - Gas Service

Job Info

Dec 15, 2022


Posting Expiration Date: Jan 31, 2023

Schedule Type: Full-Time

Minimum Salary: $80000

Maximum Salary: $125000

Organization: OR Gas Operations

Department: OR Eastern Gas Service

Section: GAS OPS - Eastern Gas Svc

Location: Various

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • Provide daily, direct, active, and visible supervision of front-line employees with regard to safety practices and standards; gas operations work methods and procedures; and regulatory and compliance requirements and programs.
  • Cultivate a culture of zero-harm by consistently and proactively demonstrating safety leadership and by promoting and leading safety initiatives.
  • Ensures compliance with all safety; gas system; and business process work methods, procedures, policies, and requirements.
  • Lead and oversee the safe and efficient execution daily fieldwork activities and ensure timely and accurate completion of all regulated/compliance work activities.
  • Oversee the daily operational workload to ensure minimum resource requirements are maintained appropriately, allocated resources are fully utilized, and customer appointments are kept.
  • Conduct effective daily shift briefings and reinforce good housekeeping practices for vehicles, equipment, and work areas.
  • Communicating timely and accurate information effectively both during general work activities and during emergency response.
  • Perform sound decision making and problem solving with regard to safety and compliance, often times during emergency situations.
  • Safely and promptly respond to odor, leak, and emergency notifications. Respond to and manage incidents and emergencies, often times as the Incident Commander.
  • Drive to various job site locations and customer premises to supervise work, and review or discuss job requirements.
  • Perform timely, accurate, and organized management of various and important administrative activities (e.g., time sheet review and approval, time-off approvals, fieldwork paperwork review, leak sheet/template reviews, work dispatch).
  • Complete paperwork timely and maintain documentation accuracy and compliance.
  • Supervise workforce through coaching, counseling, and team building to ensure high quality work performance and productivity.
  • Monitor workforce performance including issues relating to sickness, discipline, and poor standards of work to ensure that work is performed safely, efficiently, and effectively.
  • Respond to and resolve customer (internal and external) requests and issues and ensure customers receive excellent levels of service.
  • Maintain working knowledge of safety standards; gas standards and work procedures; relevant human resource policies, and the Collective Bargaining Agreement.
  • Manage human resources and employee labor relations issues at the operational level with assistance from the respective departments.
  • Lead and promote a professional, courteous, respectful, and honest environment.
  • Foster an environment where diversity, equity, and inclusion are respected and supported.
  • Make sound decisions that positively impact the safety of the workforce and the public; business processes; the customer experience; and working relationships with internal departments and teams.
  • Lead, and participate in, continuous improvement efforts and build a positive environment that empowers all employees to continuously improve and implement best practices.
  • Proactively and positively implement company and departmental programs and initiatives.
  • Active participation and attendance in assigned committees, meetings, projects, etc.
  • Meet deadlines or communicate effectively and promptly when there is a delay.
  • Continuously develop technical, operational, financial, and leadership expertise.
  • Demonstrate regular, reliable, and timely attendance.
  • Consistently emphasizes professionalism, honesty, concern, courtesy, excellence and teamwork.
  • Regularly communicates openly with direct reports, fellow supervisors and field operations planner(s) on matters and activities of both general and urgent relevance interest.
  • Monitors compliance with Company policies and procedures e.g., Equal Employment Opportunity (EEO), Substance Abuse, Discipline, Security, Productivity and Environmental Instructions, Code of Conduct, etc.
  • The Core Responsibilities are not all inclusive as job descriptions may and do change periodically.

Required Education/Experience

  • Bachelor's Degree Business Management/Administration, Engineering, or related discipline And 2+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience. Or
  • Associate's Degree Business Management/Administration, Engineering, or related discipline And 4+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience. Or
  • High School Diploma/GED And 5+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience.

Relevant Work Experience

  • Working knowledge of gas distribution system, operations, maintenance and/or gas construction work methods. Required
  • Working knowledge of Company safety standards and programs. Required
  • Demonstrated ability to lead, manage, and motivate front-line employees. Required
  • Ability to manage multiple tasks independently and effectively; and be effective in a fast-paced and emergency environment. Required
  • Working knowledge of the Collective Bargaining Agreement and relevant Human Resources Policies. Required
  • Demonstrated ability to achieve business objective and performance goals. Required
  • Demonstrated adaptability, flexibility, and teamwork skills. Required
  • Strong organizational and time management skills. Required
  • Sound decision making and problem-solving skills. Required
  • Strong interpersonal skills and demonstrated ability to interact with a wide variety of audiences and collaborate in cross-functional teams. Required
  • Strong written and verbal communication skills including comfortability with public speaking and presentation delivery. Required
  • Strong computer skills including proficiency with all aspects of the Microsoft suite. Required
  • Ability to think critically and apply analytical skills. Required
  • Ability to see and apply the bigger picture. Required
  • Ability to effectively implement and facilitate various company programs and initiatives. Required
  • Technically proficient within subject matter and experience of leading a team involved in field operations activities or direct experience supervising front-line employees. Preferred
  • Experience with emergency response and the supervision of personnel engaged in emergency fieldwork. Preferred
  • Experience with off-hour on-call responsibilities. Preferred
  • Strong computer and Microsoft suite proficiencies. Preferred
  • Proficiency in performance management, conflict resolution, and contractual interpretation. Preferred
  • Experience with operating budgets and forecasting. Preferred
  • Working knowledge of the Gas Mobile Dispatch system, or equivalent. Preferred
  • Working knowledge of the National Fuel Gas Code. Preferred
  • Knowledge of Regulatory gas transmission and distribution codes and requirements. Preferred
  • Knowledge of emergency response principles and/or Incident Command System (ICS). Preferred

Licenses & Certifications

  • Driver's License Required

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Must fulfill the requirements of the Operator Qualification for the assigned area of supervision within one (1) year of accepting the position.
  • Work requires off-hour on-call responsibility (''Duty Supervisor'') on a rotational basis providing emergency response and supervision of personnel engaged in off-hour emergency operations.
  • Must fulfill the requirements of the Duty Supervisor qualification within nine (9) months of accepting the position.
  • Work is conducted outside, in varied conditions and terrain including adverse weather conditions, climbing and working in areas of limited space, and in a shared office environment.
  • At times, requires working long hours in response to outage situations and shift coverage requirements.
  • Work requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone and computer and attending meetings.
  • At times, work with computers for long periods of time during the day.
  • Travel to other company divisions may be required.
  • Travel to other company locations to attend training may also be required.
  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • This position is subject to drug and alcohol testing as required by the Department of Transportation.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.