Product Owner, CES - User Experience Digital Products

Job Info

Jan 25, 2023


Posting Expiration Date: Feb 11, 2023

Schedule Type: Full-Time

Minimum Salary: $125000

Maximum Salary: $145000

Organization: Customer Energy Solutions

Department: Digital Products&Demo Projects

Section: CES Digital Products

Location: NY-New York-4 Irving Pl Headquarters

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • Commit to the ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers (both internal and external) and improve value for all our stakeholders
  • Analyze business requirements to develop and define high-level stories to create a prioritized Product Backlog
  • Conduct research and analysis to determine business trends, forecasts, and benchmarking with utilities and other businesses related to web, mobile and App use and development
  • Write user stories that are clear, concise, and easy to understand, driven by the Voice of the Customer (VOC) and provide business value
  • Identify related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary
  • Plan, execute, monitor, track, manage risks and issues and report on projects using traditional and Agile development processes and techniques
  • Track and communicate team velocity and sprint/release progress to all affected teams and management using Agile estimating techniques
  • Identify and monitor key performance metrics that drive engagement and result in achieving the State's clean energy goals
  • Conduct testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues
  • Coordinate with areas across the Company such as IT, DCX, Energy Services, and Corporate Affairs to support the development of the CARE strategy
  • Establish work plans, administer meetings, assign and track tasks, develop status reports, and monitor budget and financials
  • Support development of all regulatory materials and filings related to the CARE program
  • Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders
  • Perform other related tasks and assignments as required

Required Education/Experience

  • Bachelor's Degree And three (3) years of work experience

Preferred Education/Experience

  • Master's Degree

Relevant Work Experience

  • Proven leadership and interpersonal skills with the ability to drive results by collaborating with stakeholders to build consensus. Required
  • Strong communications, presentation, writing, and analytical skills. Required
  • Demonstrated organizational skills, the ability to see the big picture, and attention to detail. Required
  • Experience in project management roles and knowledge of project management tools. Required
  • Experience managing budgets. Required
  • Flexibility to deal with ambiguity and comfortable working in a dynamic environment. Required
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint). Required
  • Experience with energy efficiency, demand-side management, electric vehicles, and/or other clean energy program from a utility or participating vendor perspective. Preferred
  • Familiar with New York State's Climate Leadership and Community Protection Act (CLCPA), Con Edison's rate case, New Efficiency New York, and/or other relevant clean energy regulations or proceedings. Preferred

Licenses & Certifications

  • Driver's License Required

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Must be able and willing to travel within Company service territory, as needed.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.