Senior Analyst - AMI Operations Center

Job Info

Mar 18, 2024


Posting Expiration Date: Apr 19, 2024

Schedule Type: Full-Time

Minimum Salary: $95000

Maximum Salary: $120000

Organization: Customer Energy Solutions

Department: AMI Operations & Solutions

Section: CUST ENGY AMI Operations

Location: NY-New York-4 Irving Pl Headquarters

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • The Advanced Metering Infrastructure (AMI) Senior Analyst is responsible for the analysis, data correction, and overall performance of Con Edison's Advanced Metering Infrastructure (AMI) system.
  • Utilizing applications like the Head End System (HES), Meter Data Management System (MDMS), Meter Asset Management System (MAMS), and ProField Encore, this role performs meter and account analysis to identify and resolve issues impacting data delivery for customer billing, outage management, and life safety operations.
  • This is a critical role for maintaining high meter communication rates and read delivery performance across the AMI system.
  • Core responsibilities include creating and analyzing business reports, querying production databases, initiating corrective actions, providing application support, and collaborating cross-functionally to drive continuous improvement of AMI operations.
  • The ideal candidate will have a strong understanding of AMI technologies, experience with meter data management systems, proficiency in data analysis tools, excellent problem-solving abilities, and effective communication skills.
  • Perform daily analysis and initiate corrective actions for non-functional metering and sensor assets in the AMI System. Ensure assets are functioning properly and delivering data utilized for business operations.
  • Analyze business reports utilized for metering asset and record correction. Provide status updates for assigned work tasks and initiatives as direct.
  • Query application production databases utilizing SQL developer, MS Access, Tableau and other data tools to drive metering asset function and management. Work within production databases to correct asset or account discrepancies.
  • Utilize business reporting for decision-making to identify exceptions, initiate, track and close corrective actions for metering assets.
  • Provide business application support to users of the Company's AMI Infrastructure.
  • Analyze and correct asset configuration management to drive reads and billing performance metrics for customer accounts. Support customer meter and billing inquiries as required.
  • Lead and participate in internal and external teams to achieve department goals.
  • Direct technical contractors working for the AMI Operations department in support of routine program work, planned projects and emergent work.
  • Develop business reporting in accordance with user business requirements for use by business analysts to support key management functions and business operations.
  • Support major application releases, business testing, and operational events as required for AMI Operations.
  • Perform other related tasks and assignments as required.

Required Education/Experience

  • Bachelor's Degree and 3+ years of relevant work experience Equivalent Technical Experience

Preferred Education/Experience

  • Master's Degree and 2+ years of relevant work experience

Relevant Work Experience

  • Strong problem-solving, analytical skills with ability to identify root causes and develop effective solutions for AMI-related issues (meter communication failures, data quality, system integration). Required
  • Demonstrated experience investigating discrepancies in information, managing working queues and identifying discrepancy patterns and data trends. Required
  • Team experience supporting management initiatives to achieve department goals or key performance indicators. Required
  • Proficiency in data analysis tools (SQL, Developer, MS Access) and data manipulation/visualization techniques on both micro and macro levels to execute informed business decisions. Required
  • Experience developing, generating and analyzing business stakeholder reporting. Required
  • Excellent communication, collaboration skills to work effectively with cross-functional teams and stakeholders. Required
  • Equivalent/Relevant work experience is inclusive of Customer Billing and Account Management experience in either CECONY or ORU business systems (CSS/CIMS/CCB and MDMS); OR Software Development and Testing Experience for CSS/CIMS; OR equivalent meter data management ; OR Meter Operations or Metering Asset Management experience Preferred
  • Experience with meter data management systems (MDMS), meter asset management systems (MAMS), and other AMI-related software applications as it relates to company billing/accounting or work management systems. Preferred
  • Knowledge of utility billing systems, customer information systems, and integration with AMI data. Preferred

Skills & Ability

  • Strong written and verbal communication skills
  • Demonstrated analytical skills
  • Quickly troubleshoots and resolves problems
  • Demonstrates a high level of accuracy, even under pressure
  • Demonstrated time management and priority setting skills

Licenses & Certifications

  • Driver's License Required

Physical Demands

  • Sit or stand to answer a phone for the duration of the workday
  • Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
  • Stand to use/operate office equipment for the duration of the workday
  • Ability to read small print and symbols

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Must be able and willing to work overtime and travel within the Company service territory as needed.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.