Section Manager 3L - OR Customer Meter Operations

Job Info

Apr 4, 2024


Posting Expiration Date: May 4, 2024

Schedule Type: Full-Time

Minimum Salary: $140000

Maximum Salary: $180000

Organization: OR Customer Service

Department: OR Customer Meter Operations

Section: CUST SVC - Customer Meter Ops

Location: NY-Middletown-Middletown

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • Commitment to the Way We Work Principles and adheres to the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (''EH&S''), Equal Employment Opportunity (''EEO''), discipline, and security.
  • At O&R, we have, and we all need to take special interest in our customers, both within the company and externally. As an employee, you need to commit to these ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders.
  • Plans, organizes, controls and coordinates all activities of CMO functions within area of responsibilities.
  • Proactively monitors costs to achieve departmental goals within O&M and Capital budgetary guidelines.
  • Develops, implements, evaluates and monitors departmental standards/strategies to ensure satisfactory completion of work assignments. Meets regulatory testing guidelines.
  • Fosters high subordinate performance through training, supervision, career development planning activities and general equitable distribution of work.
  • Collaborates with internal/external customers, regulatory and union officials in matters related to CMO.
  • Creates efficient, effective and economical CMO policies and procedures. Reviews and evaluates current work practices and makes recommendations for improvements where feasible.
  • Stays abreast of evolving metering technologies, applications and methodologies to keep the Company in the forefront of industry.
  • Appropriately plans for the timely purchase of meters, transformers and/or other metering devices.
  • Activates and manages the vendor Credit and Collections telephone timeline process applicable in accordance to seasonal regulatory requirements.
  • Maintains compliance with all applicable regulatory agencies regarding credit /collections and sundry collections policies and procedures. Monitors the CIMS billing system focusing on credit flows for optimal performance.
  • Oversight of the accounts receivable process; including large dollar specialized accounts.
  • Manages and monitors the internal and external final bill collection process, including final and uncollectible accounts. Supervises the external collection agency vendor, including the procurement of primary and secondary collection agencies and acts as the company liaison with these agencies.
  • Promotes and participates in the Company safety and accident prevention programs, emergency management processes and storm plans as required.
  • Develops long and short-term goals for the CMO organization in accordance with organization and corporate objectives/KPIs.
  • Prepares recommendations and gives presentations to all corporate management levels and the Board of Directors.
  • Works with Regulatory Agencies on various issues and proceedings.
  • Performs other related assignments, special projects and duties as required.

Required Education/Experience

  • Bachelor's Degree and a minimum of 8 years of related work experience

Preferred Education/Experience

  • Master's Degree

Relevant Work Experience

  • All candidates must have a minimum of 8 years of related work experience. Required
  • 5 years of supervisory experience required to include strong leadership qualities/skills, a high work ethic and the ability to positively motivate people. Required
  • Must have knowledge of utility metering/distribution and regulatory requirements. Required
  • Demonstrated analytical, project management, and budget experience is required. Required
  • Experience in developing procedures and/or business processes is required. Required
  • Must be articulate, have a professional demeanor and be comfortable dealing with all levels of management, Regulatory Agencies, union personnel, internal/external customers and contractors/vendors. Required
  • Must have demonstrated work experience handling multiple assignments, changing priorities and meeting deadlines. Required
  • Must possess strong decision making, organizational, interpersonal and verbal and written communication skills. Required
  • Must be proficient with Microsoft Suite which includes Word, Excel, Access and PowerPoint. Required
  • Experience with Customer Operations work procedures and computer systems is preferred. Preferred
  • 5 years of Information Technology experience preferred. Preferred
  • 5 Years of Project Management experience preferred. Preferred

Licenses & Certifications

  • Driver's License Required

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Must be able and willing to travel as needed.
  • Must be able to provide off-hour, on-call support as required.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.