Customer Service Rep L3

Job Info

Nov 19, 2019


Posting Expiration Date: Dec 6, 2019

Schedule Type: Part-Time

Organization: Customer Operations - EL

Department: Customer Assistance

Section: CUST OPS South Cust Exp Center

Location: NY-Staten Island-Davis Ave Service Center

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • Required to work Part-Time as a Customer Service Representative.
  • Required to work at the Customer Operations Call in Staten Island.

Required Education/Experience

  • High School Diploma/GED

Required Work Experience

  • must be able to respond to direction and work as a member of a team, using a PC- based information system in order to retrieve information to analyze customer accounts. Required
  • Must have the ability to interact with customers over the phone, as well as other avenues of contact, in responsive productive, and professional manner. Required
  • Will need to provide outstanding service in every customer encounter and be an effective communicator. Required
  • The individual we see must be proficient in English. Req

Licenses & Certifications

  • Driver's License Required

Physical Demands

  • Must sit or stand to answer a phone for entire shift
  • Must sit or stand to use a keyboard, mouse, and computer for entire shift
  • Must have excellent manual dexterity and be able to use hands for entire shift
  • Must stoop, bend, reach and kneel throughout the workday

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • All applicants must pass all required placements exams.
  • Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.